Cancellations & Refunds

How can I cancel a voucher?
You can do this from the “Payments” tab in your account. Please be aware that cancelling a voucher is not the same as refunding a voucher. Cancelling a ...
Wed, 15 Nov, 2023 at 4:33 PM
How can I refund a voucher or a gift?
You can do this from the “Payments” tab in your account. If more than 14 days have elapsed since purchase, you will only be able to refund the voucher porti...
Wed, 15 Nov, 2023 at 4:34 PM
Are refunded vouchers added back to campaigns?
No. If a voucher is refunded, the percentage completion of a campaign's steps is unaffected.
Mon, 31 Oct, 2022 at 7:39 PM