Steppr - Partners

Account & Information 31

• My account request has been accepted, now what?
• Can I add other users to my account?
• I need a custom permission level
• Explain my dashboard
• Updating is taking too long

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Face Values & Steps 3

• What are face values?
• What are steps?
• How do face values and steps work together?

Campaigns & Monitoring 25

• How do I create a campaign?
• What are the campaign parameters?
• What face values should I use?
• What loyalty steps should I choose?
• What does setting the campaign value mean?

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Websites & Integrations 14

• How do I connect my Shopify website to Steppr?
• How do I connect my WordPress website to Steppr?
• What is 'Website Connection' for?
• How long does it take to connect Steppr to my website?
• Do I need to create a voucher field for my checkout?

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Payments & Stripe 20

• How do I connect my payment processor to Steppr?
• Payment security
• What about the order confirmation and receipt?
• What payment processors can I use?
• How long does it take to connect my payment processor?

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Cancellations & Refunds 2

• How can I cancel a voucher?
• How can I refund a voucher or a gift?

Purchases & Gifting 7

• How do customers buy vouchers?
• What is a gift?
• Who is offering the gift to the customer?
• Who is paid for the gift?
• How is gift information displayed?

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VouchReach 7

• How does VouchReach work?
• What do “Claim by” and “Redeem by” mean?
• How do customers claim and redeem vouchers?
• Are there any costs or liabilities for unclaimed offers?
• How are my customer lists used?

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Plans & Features 10

• What Partner plans does Steppr offer?
• How do I see what’s included in my plan?
• Do I need to be on a paid plan to sell vouchers?
• How do I choose, upgrade or downgrade a plan?
• How am I billed for my plan?

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