Payments & Stripe

How do I connect my payment processor to Steppr?
Navigate the “Payments” tab, click “Connect Stripe Account”, and then follow the steps. Once you’ve done this, the payments indicator will turn green ...
Wed, 4 Jan, 2023 at 9:44 AM
Payment security
Your Stripe account controls the level of authentication you require for customer payments. You can read more about this here. Your Stripe account's...
Wed, 28 Jun, 2023 at 9:38 AM
What about the order confirmation and receipt?
These are automatically generated on your behalf, and sent to the customer's registered email address.
Fri, 11 Nov, 2022 at 10:43 AM
What payment processors can I use?
Currently, the only payment processor we integrate with is Stripe.
Mon, 31 Oct, 2022 at 7:17 PM
How long does it take to connect my payment processor?
Connecting a Stripe account to your Partner Account on Steppr is a very quick process (~5 minutes). Once you're done, the payments indicator will turn g...
Tue, 1 Nov, 2022 at 9:31 AM
Can I use an existing Stripe account?
No, you'll need to create a new Stripe account, which is quick to do. For more information about why, please refer to Stripe's help page here.
Thu, 16 Feb, 2023 at 4:02 PM
What does ‘Payments Disabled’ mean?
If you are seeing a “View Payments (Payments disabled)” button in your Payments tab, this means that you have not completed the minimum onboarding informati...
Mon, 31 Oct, 2022 at 7:19 PM
What does ‘Payouts Disabled’ mean?
If the “View Payments” button in your Payments tab says “Payouts Disabled” in brackets, this means that you have not fully completed the onboarding informat...
Mon, 31 Oct, 2022 at 7:21 PM
How do I login to my Stripe dashboard?
Navigate to the Payments tab and click "View payments". Or you can login directly to your Stripe here.
Mon, 31 Oct, 2022 at 7:22 PM
When and what am I paid?
As soon as a customer purchases a voucher or gift (voucher + gifting service) from you on our app or website, the payment is sent to your Stripe account. Ex...
Wed, 11 Dec, 2024 at 11:48 AM