Payments & Stripe
Payment processor (Stripe) fees, such as transaction costs, are paid by you. If you have operated your business for some time, you are likely already famili...
Wed, 15 Nov, 2023 at 5:59 PM
When a customer buys a voucher from you, your Partner Account usually updates to display the transaction details within a matter of seconds. However, someti...
Mon, 15 Jan, 2024 at 2:28 PM
Please look at your Stripe account to see what information is displayed, in order to understand the cause. If there is something wrong, aside from typical c...
Mon, 31 Oct, 2022 at 7:33 PM
Yes, although we advise you to refund vouchers from your Partner Account on Steppr instead. This is because changes made within Stripe, such as refunds ...
Mon, 31 Oct, 2022 at 7:38 PM
Stripe may show different payment information than your Partner Account on Steppr (in both your Dashboard and Payments tabs). This is why we state on your P...
Wed, 30 Nov, 2022 at 7:18 PM
If the "Connect Stripe Account" button is showing "Stripe account disconnected. To connect a new Stripe account, you need to create a new acc...
Tue, 1 Nov, 2022 at 9:46 AM
The redemption will appear as a discount (discount code) towards a purchase on your website. For example, if a customer has previously bought a £20 vouc...
Mon, 10 Jul, 2023 at 10:54 AM
If a customer has an order issue, the best thing to do is ask them for the order ID they received in the purchase confirmation email, as well as the purchas...
Thu, 16 Nov, 2023 at 6:17 PM
This is likely because that customer signed up via google or apple. In this case, a name is not requested by Steppr, only an email address and password.
Tue, 28 Nov, 2023 at 2:55 PM