Purchases & Gifting

How do customers buy vouchers?
Customers buy vouchers either for themselves ('self') or as gifts. Self: Customer pays you the voucher price. Gift: Customer pays you the vouc...
Wed, 15 Nov, 2023 at 4:51 PM
What is a gift?
A 'gift' is a voucher that is gifted. This means that a voucher has been purchased alongside the gifting option by a customer. We give you the tools...
Fri, 17 Nov, 2023 at 9:58 AM
Who is offering the gift to the customer?
You provide (sell) the gifting service to customers. We provide the gifting tools to you. Through your use of an account on Steppr, we are providing you th...
Wed, 15 Nov, 2023 at 4:47 PM
Who is paid for the gift?
You are directly paid for gifts by customers, as shown in your account's Payments tab. You receive the voucher price and the gifting price from the cust...
Fri, 17 Nov, 2023 at 10:00 AM
How is gift information displayed?
Within your account's Payments tab: Gifting: Details the type of gifting service selected by customer. Currently only email gifting is offered ('...
Wed, 11 Dec, 2024 at 11:51 AM
What costs are associated with gifts?
Gifts (gifted vouchers) are vouchers that are bought alongside the gifting service. The price a customer pays for a gift is the voucher price + the gifting ...
Wed, 11 Dec, 2024 at 11:45 AM
A customer says their gift didn't arrive
If this happens, please ask them for the transaction information to check this on your Steppr account's Payments tab. You can also check your connected ...
Wed, 15 Nov, 2023 at 4:47 PM