Campaigns & Monitoring

When is a campaign completed?
A campaign is completed when the "Campaign value" reaches 100% for each step. If there is a remaining balance in the "Campaign value"...
Mon, 31 Oct, 2022 at 4:21 PM
What can I edit during a live campaign?
During a live campaign, you can update: Company information: From the "Basic Information" tab. Campaign value: Via clicking "Details&qu...
Wed, 11 Dec, 2024 at 11:51 AM
What can't I edit during a live campaign?
You cannot edit the voucher face values or loyalty steps, however you can pause or request the campaign be stopped if there is an issue. You can also create...
Mon, 31 Oct, 2022 at 4:22 PM
Can I increase the campaign value for a live campaign?
Yes. To do this, navigate to your dashboard and scroll to the table at the bottom, click “Details” on the correct campaign row in the table, and then “Edit”...
Mon, 31 Oct, 2022 at 4:24 PM
Is there a record of changes I've made to my campaigns?
Most changes to your company account and and campaigns are shown in the "Changes to company information" area of your "Basic Information"...
Mon, 31 Oct, 2022 at 4:24 PM
I’d like to pause a campaign
Pausing a campaign lasts 24 hours, and means that no new customers can make any purchases, although customers who are eligible for step 2 or 3 vouchers can ...
Wed, 11 Dec, 2024 at 11:48 AM
I’d like to stop a campaign
Stopping a campaign means that no customers can make any purchases. Any vouchers that have already been bought are still valid. Your campaign will be re...
Wed, 11 Dec, 2024 at 11:51 AM
I've made a request but changed my mind
You can cancel pending campaign requests from the table on your dashboard. For other requests, please see here.
Mon, 31 Oct, 2022 at 4:26 PM
Customer has used a voucher but it doesn’t show as redeemed
Please wait for the display to update. It sometimes takes a little time for the various connected systems to pass information to each other, and then Steppr...
Wed, 11 Dec, 2024 at 11:56 AM
Can I send marketing emails to voucher purchasers?
No. Personal customer information you gain access to is not to be used for marketing purposes.  Customers) have not agreed to receive marketing emails, ...
Wed, 11 Dec, 2024 at 11:49 AM